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Service Made Simple Total Care

Total Service Solution for Gas Detection Devices 

Total Care offers a four-year lifecycle management service contract that supports the maintenance and repair of portable, fixed, and semiconductor devices. It provides a streamlined approach to managing the total cost of ownership, helping to mitigate unexpected out-of-warranty repair expenses.

Features & Benefits:

In today's dynamic environments, minimizing downtime and ensuring the seamless operation of your gas and flame detection systems is more crucial than ever. Honeywell's Total Care Contract offers a comprehensive four-year lifecycle management service which can help you to keep running your operations smoothly and efficiently.

Why Choose Total Care?

Opting for Honeywell’s Total Care Contract allows your gas and flame devices to receive expert maintenance and repair. Honeywell’s efficient service helps to manage the total cost of ownership, potentially reducing unexpected out-of-warranty repair expenses. This outcome-based contract can be customized to help you meet your specific requirements, with a dedicated support team acting as your partner to keep your gas detection and flame devices perform optimally.

  • Includes coverage for repairing or replacing damaged devices, out-of-warranty or damaged sensors, and firmware updates, either at one of our global service centers or at your location .
  • Benefit from comprehensive consumable replacement coverage, including filters, sensors, chemcassettes, and more, ensuring uninterrupted performance for your gas and flame detection devices.
  • Offers Priority Repair, Technical Support, and Preventive Maintenance Services.
  • For disposable gas detectors like the BW™ Clip and Honeywell BW™ Icon, the Total Care Contract provides an accelerated replacement to prevent delays and additional capital expenses.
  • To maximize uptime, this contract includes customizable parts management entitlements to keep your devices operational.
  • Optional services include Measurements as a Service, Analytical Services, and Resident Field Engineers.
  • For Portable Gas Detectors, the Total Care Contract includes a four-year license to Honeywell Safety Suite Deluxe, Honeywell’s device management software. 

Experience the difference with Honeywell’s Total Care Contract – your comprehensive solution for gas detection device maintenance and repair.

For more information or to sign up for Lite Care, please contact your local Honeywell representative.

SERVICE OVERVIEW
                       Service Levels

Total

Care 

Enhanced

Care

Lite

Care

ENTITLEMENTS Lifecycle management
   
Consumable replacement
   
Software updates, and patches    
Spot repairs ( including parts)    
Preventative maintenance  
Beyond economical repair replacement  
Parts management  
Sensor Replacement  
Priority repair and technical support  
Global contract support  
Start-up and commissioning   
Annual site assessment
Firmware updates
User training ( visual classroom )
Expedited turnaround
Multi-product support discount
Global contact support 
Technical support/help desk
OPTIONS Measurement As A Service ( MaaS)     
Dedicated on-site support    
On-site training  
Installation  
Software upgrades
Software commissioning
Analytical services
Calibration services 
GENERAL Contract length - On-site services  4 - year 2 - year 2 - year
Contract length - Depot services 4 - year 4 - year 4 - year
Flexible billing options Yes Yes No
Depot turnaround 3 - day  3 - day 5 - day
Eligible for renewal Yes Yes Yes
Resources  (5)
Resources  (5)
Latest Updated On
File Size
Type
Fixed Brochure | Honeywell
Latest Updated On
2025-01-14
File Size
5.22MB
Type
pdf
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Portables Brochure | Honeywell
Latest Updated On
2025-01-14
File Size
6.37MB
Type
pdf
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Semiconductor Services Brochure | Honeywell
Latest Updated On
2025-01-23
File Size
4.78MB
Type
pdf
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Service Made Simple Brochure | Honeywell
Latest Updated On
2025-01-14
File Size
5.56MB
Type
pdf
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Total Care Data Sheet | Honeywell
Latest Updated On
2025-01-14
File Size
0.32MB
Type
pdf
Download File Multiple Download been Selected
 

Partner with the Experts in Gas Detection Services

To learn more about Service Made Simple Total Care Contact Honeywell.

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