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You are viewing the overview and resources for
- Services
- Detection, Measurement & Control Solutions
- Gas Detection Service Solutions
- Service Made Simple Total Care
Service Made Simple Total Care
Total Service Solution for Gas Detection Devices
Total Care offers a four-year lifecycle management service contract that supports the maintenance and repair of portable, fixed, and semiconductor devices. It provides a streamlined approach to managing the total cost of ownership, helping to mitigate unexpected out-of-warranty repair expenses.
In today's dynamic environments, minimizing downtime and ensuring the seamless operation of your gas and flame detection systems is more crucial than ever. Honeywell's Total Care Contract offers a comprehensive four-year lifecycle management service which can help you to keep running your operations smoothly and efficiently.
Why Choose Total Care?
Opting for Honeywell’s Total Care Contract allows your gas and flame devices to receive expert maintenance and repair. Honeywell’s efficient service helps to manage the total cost of ownership, potentially reducing unexpected out-of-warranty repair expenses. This outcome-based contract can be customized to help you meet your specific requirements, with a dedicated support team acting as your partner to keep your gas detection and flame devices perform optimally.
- Includes coverage for repairing or replacing damaged devices, out-of-warranty or damaged sensors, and firmware updates, either at one of our global service centers or at your location .
- Benefit from comprehensive consumable replacement coverage, including filters, sensors, chemcassettes, and more, ensuring uninterrupted performance for your gas and flame detection devices.
- Offers Priority Repair, Technical Support, and Preventive Maintenance Services.
- For disposable gas detectors like the BW™ Clip and Honeywell BW™ Icon, the Total Care Contract provides an accelerated replacement to prevent delays and additional capital expenses.
- To maximize uptime, this contract includes customizable parts management entitlements to keep your devices operational.
- Optional services include Measurements as a Service, Analytical Services, and Resident Field Engineers.
- For Portable Gas Detectors, the Total Care Contract includes a four-year license to Honeywell Safety Suite Deluxe, Honeywell’s device management software.
Experience the difference with Honeywell’s Total Care Contract – your comprehensive solution for gas detection device maintenance and repair.
For more information or to sign up for Lite Care, please contact your local Honeywell representative.
SERVICE OVERVIEW | ||||
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Service Levels | Total Care |
Enhanced Care |
Lite Care |
|
ENTITLEMENTS | Lifecycle management | √
|
||
Consumable replacement | √
|
|||
Software updates, and patches | √ | |||
Spot repairs ( including parts) | √ | |||
Preventative maintenance | √ | √ | ||
Beyond economical repair replacement | √ | √ | ||
Parts management | √ | √ | ||
Sensor Replacement | √ | √ | ||
Priority repair and technical support | √ | √ | ||
Global contract support | √ | √ | ||
Start-up and commissioning | √ | √ | ||
Annual site assessment | √ | √ | √ | |
Firmware updates | √ | √ | √ | |
User training ( visual classroom ) | √ | √ | √ | |
Expedited turnaround | √ | √ | √ | |
Multi-product support discount | √ | √ | √ | |
Global contact support | √ | √ | √ | |
Technical support/help desk | √ | √ | √ | |
OPTIONS | Measurement As A Service ( MaaS) | √ | ||
Dedicated on-site support | √ | |||
On-site training | √ | √ | ||
Installation | √ | √ | ||
Software upgrades | √ | √ | √ | |
Software commissioning | √ | √ | √ | |
Analytical services | √ | √ | √ | |
Calibration services | √ | √ | √ | |
GENERAL | Contract length - On-site services | 4 - year | 2 - year | 2 - year |
Contract length - Depot services | 4 - year | 4 - year | 4 - year | |
Flexible billing options | Yes | Yes | No | |
Depot turnaround | 3 - day | 3 - day | 5 - day | |
Eligible for renewal | Yes | Yes | Yes |
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