Total Care offers a four-year lifecycle management service contract that supports the maintenance and repair of portable, fixed, and semiconductor devices. It provides a streamlined approach to managing the total cost of ownership, helping to mitigate unexpected out-of-warranty repair expenses.
In today's dynamic environments, minimizing downtime and ensuring the seamless operation of your gas and flame detection systems is more crucial than ever. Honeywell's Total Care Contract offers a comprehensive four-year lifecycle management service which can help you to keep running your operations smoothly and efficiently.
Why Choose Total Care?
Opting for Honeywell’s Total Care Contract allows your gas and flame devices to receive expert maintenance and repair. Honeywell’s efficient service helps to manage the total cost of ownership, potentially reducing unexpected out-of-warranty repair expenses. This outcome-based contract can be customized to help you meet your specific requirements, with a dedicated support team acting as your partner to keep your gas detection and flame devices perform optimally.
- Includes coverage for repairing or replacing damaged devices, out-of-warranty or damaged sensors, and firmware updates, either at one of our global service centers or at your location .
- Benefit from comprehensive consumable replacement coverage, including filters, sensors, chemcassettes, and more, ensuring uninterrupted performance for your gas and flame detection devices.
- Offers Priority Repair, Technical Support, and Preventive Maintenance Services.
- For disposable gas detectors like the BW™ Clip and Honeywell BW™ Icon, the Total Care Contract provides an accelerated replacement to prevent delays and additional capital expenses.
- To maximize uptime, this contract includes customizable parts management entitlements to keep your devices operational.
- Optional services include Measurements as a Service, Analytical Services, and Resident Field Engineers.
- For Portable Gas Detectors, the Total Care Contract includes a four-year license to Honeywell Safety Suite Deluxe, Honeywell’s device management software.
Experience the difference with Honeywell’s Total Care Contract – your comprehensive solution for gas detection device maintenance and repair.
For more information or to sign up for Lite Care, please contact your local Honeywell representative.
| SERVICE OVERVIEW | ||||
|---|---|---|---|---|
| Service Levels |
Total Care |
Enhanced Care |
Lite Care |
|
| ENTITLEMENTS | Lifecycle management | |||
| Gas Detection Hardware | √
|
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| Calibration Equipment | √ | |||
| Consumables | √ | |||
| Digital Services | ||||
| Safety Suite: 4-year License | √ | |||
| Maintenance Assist* | √ | √ | √ | |
| Managed Services | ||||
| Calibration Gas Subscription | √ | |||
| Start Up and Commissioning | √ | |||
| Maintenance Services | ||||
| Beyond Repair Replacement | √ | √ | ||
| No Fault Services | √ | √ | ||
| Sensor Replacement | √ | √ | ||
| Priority/Expedited Turnaround | √ | √ | ||
| Extended Warranty | √ | √ | √ | |
| Firmware Updates | √ | √ | √ | |
| Site Assessment | √ | √ | √ | |
| Technical Support/Help Desk | √ | √ | √ | |
| OPTIONS | Hardware Upgrade Options | √ | ||
| On-Site Preventive Maintenance | √ | √ | ||
| Hot Swap/Advanced Replacement | √ | √ | √ | |
| Workforce Competency Program | √ | √ | √ | |
| Priority Technical Support | √ | √ | √ | |
| Software commissioning | √ | √ | √ | |
| Calibration services | √ | √ | √ | |
| Start Up and Commissioning | √ | √ | ||
| GENERAL | Contract length – Depot Services | 4 - year | 2 - year | 2 - year |
| Renewal Contract Length | 2 - year | 4 - year | 4 - year | |
| Contract Type | Global | Global | Regional | |
| Depot Turnaround Time | 3 - day | 3 - day | 5 - day | |
| Eligible for Renewal | Yes | Yes | Yes | |
