Warranty

Warranty Definitions

• First End-User: The warranty is extended only to the first end-user of the product, meaning the original purchaser who acquires the product for its intended use and not for resale. This warranty is non-transferable and applies from the date of purchase by that first end-user

• Authorized Honeywell Reseller: An Authorized Reseller is a company that has received a Letter of Authorization or similar formal approval from Honeywell to resell its products and services under the terms of the Performance Partner Program. Resellers must comply with Honeywell’s policies, including restrictions on territory, online sales, and adherence to the Partner Portal guidelines

• Authorized Honeywell Distributor: An Authorized Distributor is an entity appointed by Honeywell under a Distribution Agreement to purchase products directly from Honeywell and supply them to authorized resellers. Distributors are responsible for ensuring that resellers comply with their agreements and Honeywell’s policies. They also manage logistics, inventory, and in some cases, credit and rebate processes

• Product(s): Products refer to the hardware and software offered for sale or license by or through Honeywell. These may include new or reconditioned components that meet Honeywell’s specifications. Honeywell reserves the right to update, discontinue, or modify products at any time

Who is covered by the warranty?
Products offered by Honeywell Industrial Automation are covered for a defined period of time with a Limited Warranty. Honeywell extends this warranty only to the first end-user of the product. This warranty is non-transferable.

What's covered by the warranty?
This warranty covers each product for the appropriate product warranty period as stated in the Warranty Matrix from the date of shipment and warrants them to be free from defects in workmanship, under normal use and service, for the defined period of time from the date of purchase by the first end-user. Under this warranty, Honeywell will repair or replace, at its option, any unit that fails to perform according to Honeywell' published specifications during the warranty period.

Products offered by Honeywell Industrial Automation are covered for a defined period of time with a Limited Warranty as further stated in the Warranty Statement above. Honeywell extends this warranty only to the first end-user of the product. This warranty is non-transferable. This warranty covers each product and warrants them to be free from defects in workmanship, under normal use and service, for the defined period of time from the date of purchase by the first end-user. Under this warranty, Honeywell will repair or replace, at its option, any unit that fails to perform according to Honeywell' published specifications during the warranty period.

What's not covered by the warranty?
The warranty does not cover software or damage to the product caused by modification, alteration, misapplication, misuse of, or physical abuse to the product; or damage due to repair or service to the product by anyone other than an Authorized Honeywell Industrial Automation Service Center. This warranty also excludes any damage to the product caused by circumstances outside of Honeywell' control, such as, but not limited to, lightning or fluctuation in electrical power.

The WARRANTY IS VOID WITH RESPECT TO ANY OFFERING THAT IS: (i) altered or repaired by anyone other than Honeywell’s authorized employees or agents; (ii) installed, used, serviced, or maintained in a manner that fails to conform with this Agreement, Documentation or training; (iii) lost or damaged, tampered with, or destroyed due to (A) rough or negligent treatment of any Product (including damage during shipment back to Honeywell caused by improper packaging on return); (B) an act of God (including lightning or related voltage surges); or (C) any other cause not within Honeywell’s control, including Customer’s failure (or that of its users) to apply required or recommended updates or patches to any Software or device in the Offering’s network environment; (iv) made or provided by a third party; or (v) where the Product and/or Services including any Software and/or SaaS services are sold to a Customer through an unauthorized Reseller and/or unauthorized Distributor. This Warranty is non-transferable.

Acquiring warranty service
Should the product prove to be defective within the warranty period, return the product, as described in the RMA procedures that follow, and Honeywell will, at its option, repair or replace the product, to whatever extent Honeywell deems necessary to restore the product to proper operating condition, without any charge to you.

If you purchased the product from an Authorized Honeywell Reseller, contact the Reseller with the unit's serial number. Your Reseller will contact Honeywell, on your behalf, to arrange for the unit to be serviced. 

If you purchased the product directly from Honeywell, or have been instructed by your Reseller to contact Honeywell Industrial Automation directly, call the Customer Service Department in your area to request a Repair Maintenance Authorization (RMA) number. Failure to obtain an RMA number before shipping your product to the repair facility will delay the processing of your repair.

When calling for service at any of our repair facilities, please be prepared to give the following information:

• Customer ID
• Product type
• Brief description of problem
• Serial Number and/or Date Code and dated Proof-of-Purchase from an Authorized Honeywell Reseller or Authorized Honeywell Distributor.

(Serial numbers and/or date codes are found in various places on our products. Please have your unit in hand when you call, and a representative will help you find the number or date code.)

If your equipment is still covered under the initial end user's product warranty, please notify the Customer Service Representative when you call. For your protection, we recommend you insure any equipment being sent to Honeywell. Place the product in its original packaging with a copy of your original invoice to avoid possible service delays and ship the product prepaid to the appropriate address. Please ensure that the RMA number is clearly visible on the address label.

Software and/or SaaS Services
HONEYWELL MAKES NO WARRANTIES THAT ANY SOFTWARE AND/OR SAAS SERVICES, INCLUDING EMBEDDED SOFTWARE, WILL OPERATE IN CONJUNCTION WITH ANY OTHER SOFTWARE OR WITH ANY EQUIPMENT OTHER THAN THE PRODUCTS PURCHASED FROM HONEYWELL OR ITS AUTHORIZED HONEYWELL RESELLER OR AUTHORIZED HONEYWELL DISTRIBUTOR HEREUNDER (TO THE EXTENT SPECIFIED IN THE DOCUMENTATION). CUSTOMER’S WARRANTY SHALL BE VOID IF CUSTOMER USES COUNTERFEIT OR REPLACEMENT PARTS THAT ARE NEITHER MANUFACTURED NOR APPROVED FOR USE BY HONEYWELL IN ITS MANUFACTURED PRODUCTS, OR IF CUSTOMER USES ANY OFFERING IN CONTRAVENTION OF THE ACCEPTABLE USE TERMS AS PROVIDED TO CUSTOMER.  CUSTOMER ACKNOWLEDGES THAT HONEYWELL HAS NO OBLIGATION TO PROVIDE ANY FORM OF CYBERSECURITY OR DATA PROTECTION RELATING TO THE OPERATION OF ANY PORTION OF THE OFFERING OR THE NETWORK ENVIRONMENT. CUSTOMER FURTHER ACKNOWLEDGES THAT HONEYWELL HAS NO OBLIGATION TO GUARANTEE CONTINUED OPERATION AND FUNCTIONALITY OF THE OFFERING BEYOND ITS STATED WARRANTY PERIOD.

HONEYWELL IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR ANY ISSUES, PROBLEMS, UNAVAILABILITY, DELAY OR SECURITY INCIDENTS ARISING FROM OR RELATED TO:  (A) CYBERATTACK; (B) THE PUBLIC INTERNET AND COMMUNICATIONS NETWORK; (C) DATA, SOFTWARE, HARDWARE, SERVICES, TELECOMMUNICATIONS, INFRASTRUCTURE OR NETWORKING EQUIPMENT NOT PROVIDED BY HONEYWELL, OR ACTS OR OMISSIONS OF THIRD PARTIES NOT UNDER HONEYWELL’S CONTROL; (D) CUSTOMER’S NEGLIGENCE, OR THE NEGLIGENCE OF ANY USER, OR THE FAILURE OF ANY CUSTOMER OR USER TO FOLLOW PUBLISHED DOCUMENTATION; (E) MODIFICATIONS OR ALTERATIONS NOT MADE BY HONEYWELL; (F) LOSS OR CORRUPTION OF DATA; (G) UNAUTHORIZED ACCESS VIA CUSTOMER’S CREDENTIALS; OR (H) CUSTOMER’S FAILURE TO USE COMMERCIALLY REASONABLE ADMINISTRATIVE, PHYSICAL AND TECHNICAL SAFEGUARDS TO PROTECT ITS SYSTEMS OR DATA OR FOLLOW INDUSTRY-STANDARD SECURITY PRACTICES.