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    Gold Maintenance Services

    Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.

    The Gold Maintenance Service plan allows you the flexibility to customize the service contract to meet your unique needs while providing a predictable cost to help manage your budget.

    Features and benefits:

    • Three or five years of fixed price protection, with optional renewals*

    • Cleaning and preventive maintenance

    • Telephone-based technical support

    • Convenient online Return Authorization requests and access to online service history reports

    • Select from a list of upgrades to customize your support (*All upgrades not available in all regions). Contact your local Honeywell Representative for a full list of available upgrades including:

      • Comprehensive Coverage  
      • Battery Refresh
      • Device Re-imaging
      • Printhead Refresh 
      • On-site Repairs (for select printers only)
      • 2-Day Depot Turnaround Time

    *Coverage must be purchased within 90 days of equipment purchase

    At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.

    SERVICES GOLD
    Contract Length 3 or 5 Years
    Operational Intelligence1 Can be added to Gold Contracts
    Sentinel Service2 Can be added to Gold Contracts
    Spare Pool Management Can be added to Gold Contracts
    Cutter Replacement3 Can be added to Gold Contracts
    Printhead Replacement Can be added to Gold Contracts
    Accessory Replacement Can be added to Gold Contracts
    Battery Replacement  Can be added to Gold Contracts
    Device Replacement  Can be added to Gold Contracts
    Accidental Damage  Included
    Component Repair Included
    Wear and Tear Included
    Warranty Repair  Included
    Technical Support  Included
    Depot Turnaround Time (TAT) 5 Days5

    1Only includes Performance Professional Module

    2Only available for Mobile Computers

    3Only available for Printers

    4Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts

    52-day TAT upgrade available