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    Productivity Solutions

    Return Material Authorization

    North America
    Country Phone Number Availability Support Portal
    US & Canada +1 800 782 4263 6AM to 7PM CDT Mon-Fri

    Both the “FedEx” and “MyLXE” RMA request Portals have been replaced with a new and improved RMA Portal to be used by partners only. For end-customers the Return Material Authorization (RMA) is necessary via the chosen partner or distributor.

    To contact the EMEA Service and Repair Department EuroService@Honeywell.com

    Guides and FAQ for using this tool can be found below:

    Region Phone Number Document E-mail Address Support Portal
    Brazil +55 (35) 3629-9000 - Option 3
    0800 7610892    		 How to open a RMA - Open acshsmcentraldepedidos@honeywell.com
    Mexico +52 (81) 11561445   DLSPSHSMCustomerService.depot@Honeywell.com
    Argentina, Colombia, Peru, Chile     ACSHSMServicioLatam@Honeywell.com  

    Region Phone Number E-mail Address Support Portal
    Australia +612 9353 7000 ServicePSSANZ@honeywell.com
    China Mainland 4006396841 Service.APAC.HSM@Honeywell.com
    Hong Kong - Service.APAC.HSM@Honeywell.com
    India - ServicePSSIndia@Honeywell.com
    Indonesia - servicepssasean@honeywell.com
    Japan - servicepssasean@honeywell.com
    Malaysia - servicepssasean@honeywell.com
    New Zealand +649 9690 758 ServicePSSANZ@honeywell.com
    Philippines - servicepssasean@honeywell.com
    Singapore - servicepssasean@honeywell.com
    South Korea - servicepssasean@honeywell.com
    Taiwan - Service.APAC.HSM@Honeywell.com
    Thailand - servicepssasean@honeywell.com
    Vietnam - servicepssasean@honeywell.com

    Guides and FAQ for using this tool can be found below:

    Region Phone Number E-mail Address Support Portal
    Africa - ServiceHelpMERTA@Honeywell.com
    Middle East - ServiceHelpMERTA@Honeywell.com

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