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Global-
Africa
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Asia Pacific
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Europe
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Latin America
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Middle East
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North America
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- Partners
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Industrial Automation
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Global
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Africa
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Asia Pacific
-
Europe
-
Latin America
-
Middle East
-
North America
- |
- Partners
- |
The Platinum Solution Contract is a repair service plan that supports the portable instrument’s hardware and firmware for 4 years.
This Service Made Simple Maintenance Contract will repair or replace the instrument or the sensor regardless of how the instrument was damaged or why the sensor is not operational. The Platinum Contract provides certainty to your total cost of ownership by removing unaccounted costs for repair or replacement of catastrophic damage to the instrument or if the sensor fails and is no longer covered by warranty.
Service Made Simple will also help you ensure that your device is always compliant by providing up to 2 calibrations per year during the contract period.
- A total support solution and more predictable total cost of ownership for Honeywell portable gas detectors
- No Fault Coverage that repairs or replaces damaged instruments, replacement of out of warranty or damaged sensors, firmware updates with a 3-day depot service
- Easier to be compliant to local rules and regulations by providing two calibrations per year
- Repair of damaged or non-working components
- Repair or replacement of damaged screens
- Replacement of skin if it threatens the safety of the user or the performance of the instrument
The Service Made Simple Platinum Solution Contract is sold through Honeywell Distributors. To purchase the Platinum Contracts, contact your local Honeywell Service Representative or your local distributor.
Service Made Simple |
Details |
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Coverage |
No Fault Coverage |
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Replacement Skin |
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Expedited Service |
√ |
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Damaged Sensor Replacement |
√ |
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Out of Warranty Sensor Replacement |
√ |
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Display Repair or Replace |
√ |
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Component Repair or Replace |
√ |
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Wear and Tear |
√ |
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In Warranty Sensor Replacement |
√ |
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Manufacturing non-conformances |
√ |
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Firmware Update |
√ |
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Device Calibration |
√ |
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Return Carriage |
√ |
Case Management and Escalation |
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Level 1 Telephone Support |
√ |
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Online Support |
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Depot Turnaround Time |
3 Days |
