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    Platinum Solution Contract

    Platinum Solution Contract is a total service solution for our lifesaving instruments. 

    The Platinum Solution Contract is a repair service plan that supports the portable instrument’s hardware and firmware for 4 years.

    This Service Made Simple Maintenance Contract will repair or replace the instrument or the sensor regardless of how the instrument was damaged or why the sensor is not operational. The Platinum Contract provides certainty to your total cost of ownership by removing unaccounted costs for repair or replacement of catastrophic damage to the instrument or if the sensor fails and is no longer covered by warranty. 

    Service Made Simple will also help you ensure that your device is always compliant by providing up to 2 calibrations per year during the contract period. 

    Features & Benefits:

    • A total support solution and more predictable total cost of ownership for Honeywell portable gas detectors
    • No Fault Coverage that repairs or replaces damaged instruments, replacement of out of warranty or damaged sensors, firmware updates with a 3-day depot service
    • Easier to be compliant to local rules and regulations by providing two calibrations per year
    • Repair of damaged or non-working components
    • Repair or replacement of damaged screens
    • Replacement of skin if it threatens the safety of the user or the performance of the instrument

    The Service Made Simple Platinum Solution Contract is sold through Honeywell Distributors. To purchase the Platinum Contracts, contact your local Honeywell Service Representative or your local distributor.

     
    Service Made Simple
    Details
    Coverage

    No Fault Coverage

    Replacement Skin

    Expedited Service

    Damaged Sensor Replacement

    Out of Warranty Sensor Replacement

    Display Repair or Replace

    Component Repair or Replace

    Wear and Tear

    In Warranty Sensor Replacement

    Manufacturing non-conformances

    Firmware Update

    Device Calibration


    General Terms

    Return Carriage

    Case Management and Escalation

    Level 1 Telephone Support

    Online Support

    Depot Turnaround Time

    3 Days

    Resources  (3)
    Resources  (3)
    Latest Updated On
    File Size
    Type
    Platinum Service Contract One-Pager | English
    Latest Updated On
    2023-06-12
    File Size
    0.06MB
    Type
    pdf
    Download File Multiple Download been Selected
    Portable Brochure | English
    Latest Updated On
    2023-04-10
    File Size
    4.89MB
    Type
    pdf
    Download File Multiple Download been Selected
    Portable Brochure | French
    Latest Updated On
    2023-04-10
    File Size
    0.13MB
    Type
    pdf
    Download File Multiple Download been Selected
     

    Partner with the Experts in Gas Detection Services

    To learn more about Service Solutions Contact Honeywell.