EnviteC - Return Material Authorization (RMA)

Initiating an RMA (only for EnviteC and Honeywell Health Care Solutions products)

1. If you have purchased the product NOT directly at Honeywell, please contact your dealer/distributor.

2. If you have purchased directly at Honeywell don’t send anything back, until you are told to do so and received an RMA-Number.

3. Contact Envitec/Honeywell Healthcare solutions Service department preferable via email to envitec-service@honeywell.com.

4. If you have an incident, a safety relevant failure, that requires reporting according to medical law, use the form Detailed Information on (Product) Failures or (Near) Events and fill out as much as possible. If not, please only provide the details listed in step 5.

5. If you don’t provide the incident form, your email needs to contain:

a. Product name and SKU/Product number (example OOM102-1, PN/SKU: E01-00-0020). Please use the Honeywell name and part number, not your own internal names and part numbers.

b. Serial number(s) of the product (mandatory).

c. Problem short description, picture of problem if possible.

d. If available, add your Honeywell customer number, the order number, and the date of purchase.

6. You will get within a minute an auto-responder email to confirm that your email has been received by EnviteC service.

7. Wait until Honeywell/EnviteC service contacts you. This should usually happen within one workday.