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    Platinum Service Solution

    Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.

    The Platinum Service Solution is a comprehensive service plan that protects everything from the device to the device accessories (repair or replacement), batteries, and Android operating system.

    Mobile computer eligible accessories include batteries, docks, chargers, cradles, scan handles, and vehicle mounts.

    Printer eligible accessories include printheads, platen rollers, cutters, and batteries. 

    Features and benefits:

    • Comprehensive coverage – including device replacement for rugged or stationary products and select accessories

    • Three or five years of fixed price protection, with optional renewals*

    • Options for overnight and 2-day depot turnaround times

    • Cleaning and preventive maintenance

    • Telephone-based technical support

    • Convenient Online Return Authorization requests and access to online service history reports

    *Coverage must be purchased within 90 days of equipment purchase

    At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.

    SERVICES PLATINUM
    Contract Length 3 or 5 Years
    Operational Intelligence1 Can be added to Platinum Contracts
    Sentinel Service2 Included
    Spare Pool Management Included
    Cutter Replacement3 Included
    Printhead Replacement Included
    Accessory Replacement Included
    Battery Replacement  Included
    Device Replacement  Included
    Accidental Damage  Included
    Component Repair Included
    Wear and Tear Included
    Warranty Repair  Included
    Technical Support  Included
    Depot Turnaround Time (TAT) 1-2 Days5

    1Only includes Performance Professional Module

    2Only available for Mobile Computers

    3Only available for Printers

    4Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts

    51-day TAT for Scanners

      2-Day TAT for Mobile Computers and Printers