Discover the essentials with Honeywell’s Lite Care. Our foundational service package offers a reliable and cost-competitive support for your devices. With Lite Care, you receive essential maintenance, expedited repair turnaround and access to our knowledgeable technical team, helping you to ensure your gas and flame and semiconductor devices stays in peak condition without the added complexities. Choose Service Made Simple Lite Care for straightforward, dependable service that can help you keep your operations running smoothly.
Discover Honeywell's Service Made Simple Lite Care—a service centered around simplicity, efficiency, and cost-effectiveness. This service contract offers our customers expert technical support, priority warranty repair services, and timely firmware upgrades. By selecting Lite Care, you ensure that your essential gas and flame detection devices, as well as semiconductor devices, receive quality maintenance and support, which is crucial for maintaining optimal operation and safety standards. Our priority services are aimed at minimizing downtime and ensuring your devices are always in peak condition.
Features and Benefits
- Cost-Effective Solutions: Our Lite Care package offers maximum value, ensuring you get the necessary support without unnecessary expenses.
- Priority Technical Support: Receive prompt assistance from our expert technical team, dedicated to resolving your issues quickly and efficiently.
- Priority Warranty Repair Services: Enjoy expedited repair services, minimizing downtime and helping you to ensure your devices are back in operation as soon as possible.
- Firmware Upgrades: Keep your devices up to date with the latest firmware, enhancing performance and ensuring compliance with the newest standards.
- Essential Maintenance: Regular maintenance to ensure your devices operate at optimal performance levels.
- Expedited Repair Turnaround: Quick prioritized 5-day turnaround on repair services to reduce downtime and keep your operations running smoothly.
- Access to Knowledgeable Technical Team: Benefit from the expertise of our highly skilled technical team, available to assist with any inquiries or issues.
Why Choose Lite Care?
Choosing Service Made Simple Lite Care means choosing a straightforward, dependable service that keeps your operations running smoothly. Our commitment to providing superior service with simple solutions helps you ensure that your devices receive the care they need without added complexities. Our priority is to support your success through reliable, cost-competitive service solutions. Join us and discover how our Lite Care package can enhance your operational efficiency and reliability.
For more information or to sign up for Lite Care, please contact your local Honeywell representative.
| SERVICE OVERVIEW | ||||
|---|---|---|---|---|
| Service Levels |
Total Care |
Enhanced Care |
Lite Care |
|
| ENTITLEMENTS | Lifecycle management | |||
| Gas Detection Hardware | √
|
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| Calibration Equipment | √ | |||
| Consumables | √ | |||
| Digital Services | ||||
| Safety Suite: 4-year License | √ | |||
| Maintenance Assist* | √ | √ | √ | |
| Managed Services | ||||
| Calibration Gas Subscription | √ | |||
| Start Up and Commissioning | √ | |||
| Maintenance Services | ||||
| Beyond Repair Replacement | √ | √ | ||
| No Fault Services | √ | √ | ||
| Sensor Replacement | √ | √ | ||
| Priority/Expedited Turnaround | √ | √ | ||
| Extended Warranty | √ | √ | √ | |
| Firmware Updates | √ | √ | √ | |
| Site Assessment | √ | √ | √ | |
| Technical Support/Help Desk | √ | √ | √ | |
| OPTIONS | Hardware Upgrade Options | √ | ||
| On-Site Preventive Maintenance | √ | √ | ||
| Hot Swap/Advanced Replacement | √ | √ | √ | |
| Workforce Competency Program | √ | √ | √ | |
| Priority Technical Support | √ | √ | √ | |
| Software commissioning | √ | √ | √ | |
| Calibration services | √ | √ | √ | |
| Start Up and Commissioning | √ | √ | ||
| GENERAL | Contract length – Depot Services | 4 - year | 2 - year | 2 - year |
| Renewal Contract Length | 2 - year | 4 - year | 4 - year | |
| Contract Type | Global | Global | Regional | |
| Depot Turnaround Time | 3 - day | 3 - day | 5 - day | |
| Eligible for Renewal | Yes | Yes | Yes | |
