Unlock superior device performance with Honeywell's Enhanced Service Contract. By utilizing our expertise in maintaining gas, flame, semiconductor devices, you ensure your equipment remains in optimal condition. Benefit from the support of our Global Service technicians with comprehensive coverage that includes preventive maintenance, calibration, and repairs. Enjoy priority response times, software updates, and discounts on consumables and training. Choose Enhanced Care and experience support that can help you maximizes the lifespan and efficiency of your devices, while effectively managing your total cost of ownership.
Honeywell’s Enhanced Service Contract brings extensive maintenance know-how to your gas, flame and semiconductor devices, ensuring they perform optimally throughout their lifecycle. Customers with this repair service plan benefit from expedited repair turnaround times, technical support and preventive maintenance, helping to ensure their safety devices perform optimally.
- A holistic repair plan including preventive maintenance, start up and commissioning and priority 3-day turnaround time on repairs
- Often suitable for customers in regulated industries. Service made simple helps to ensure devices are complaint with local rules and regulations
- To better meet your needs, tailor your Enhanced Contract with additional services as needed including on-site training, calibration services and on-site support and more.
- Service can be completed in one of Honeywell’s global service center or at your facility.
- For Portable Gas Detectors, the Total Care Contract includes a two-year license to Honeywell Safety Suite Lite, a software that allows customers to do bump tests and calibrations, firmware updates and essential device configuration.
- Access to Honeywell’s Expert Technicians around the globe for unparalleled support
Opt for Enhanced Care and receive exceptional support that can help you enhance the durability and performance of your devices. Our all-encompassing service plan can assist you in effectively managing your total cost of ownership, offering a reliable and economical solution for your equipment needs.
For more information or to sign up for Enhanced Care, please contact your local Honeywell representative.
| SERVICE OVERVIEW | ||||
|---|---|---|---|---|
| Service Levels | Total Care |
Enhanced Care |
Lite Care |
|
| ENTITLEMENTS | Lifecycle management | √
|
||
| Consumable replacement | √
|
|||
| Software updates, and patches | √ | |||
| Spot repairs ( including parts) | √ | |||
| Preventative maintenance | √ | √ | ||
| Beyond economical repair replacement | √ | √ | ||
| Parts management | √ | √ | ||
| Sensor Replacement | √ | √ | ||
| Priority repair and technical support | √ | √ | ||
| Global contract support | √ | √ | ||
| Start-up and commissioning | √ | √ | ||
| Annual site assessment | √ | √ | √ | |
| Firmware updates | √ | √ | √ | |
| User training ( visual classroom ) | √ | √ | √ | |
| Expedited turnaround | √ | √ | √ | |
| Multi-product support discount | √ | √ | √ | |
| Global contact support | √ | √ | √ | |
| Technical support/help desk | √ | √ | √ | |
| OPTIONS | Measurement As A Service ( MaaS) | √ | ||
| Dedicated on-site support | √ | |||
| On-site training | √ | √ | ||
| Installation | √ | √ | ||
| Software upgrades | √ | √ | √ | |
| Software commissioning | √ | √ | √ | |
| Analytical services | √ | √ | √ | |
| Calibration services | √ | √ | √ | |
| GENERAL | Contract length - On-site services | 4 - year | 2 - year | 2 - year |
| Contract length - Depot services | 4 - year | 4 - year | 4 - year | |
| Flexible billing options | Yes | Yes | No | |
| Depot turnaround | 3 - day | 3 - day | 5 - day | |
| Eligible for renewal | Yes | Yes | Yes | |
