Under the umbrella of Support Services, Honeywell Edge Services offers a variety of maintenance plans to support your Honeywell mobile computers, printers, and scanners.
The Gold Maintenance Service plan allows you the flexibility to customize the service contract to meet your unique needs while providing a predictable cost to help manage your budget.
Features and benefits:
Three or five years of fixed price protection, with optional renewals*
Cleaning and preventive maintenance
Telephone-based technical support
Convenient online Return Authorization requests and access to online service history reports
Select from a list of upgrades to customize your support (*All upgrades not available in all regions). Contact your local Honeywell Representative for a full list of available upgrades including:
- Comprehensive Coverage
- Battery Refresh
- Device Re-imaging
- Printhead Refresh
- On-site Repairs (for select printers only)
- 2-Day Depot Turnaround Time
- Comprehensive Coverage
*Coverage must be purchased within 90 days of equipment purchase
At every stage, Honeywell Edge Services gives you the confidence of having leading-class technologies combined with service and support plans that will maximize the uptime and the return on investment for your devices.
| SERVICES | GOLD |
| Contract Length | 3 or 5 Years |
| Operational Intelligence1 | Can be added to Gold Contracts |
| Sentinel Service2 | Can be added to Gold Contracts |
| Spare Pool Management | Can be added to Gold Contracts |
| Cutter Replacement3 | Can be added to Gold Contracts |
| Printhead Replacement4 | Can be added to Gold Contracts |
| Accessory Replacement | Can be added to Gold Contracts |
| Battery Replacement | Can be added to Gold Contracts |
| Device Replacement | Can be added to Gold Contracts |
| Accidental Damage | Included |
| Component Repair | Included |
| Wear and Tear | Included |
| Warranty Repair | Included |
| Technical Support | Included |
| Depot Turnaround Time (TAT) | 5 Days5 |
1Only includes Performance Professional Module
2Only available for Mobile Computers
3Only available for Printers
4Mobile Printer Printhead Replacement included in standard Gold and Platinum contracts
52-day TAT upgrade available
