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    Productivity Solutions

    Return Material Authorization

    Country Phone Number Availability Support Portal
    US & Canada +1 800 782 4263 6AM to 7PM CDT Mon-Fri

    Both the “FedEx” and “MyLXE” RMA request Portals have been replaced with a new and improved RMA Portal to be used by partners only. For end-customers the Return Material Authorization (RMA) is necessary via the chosen partner or distributor.

    To contact the EMEA Service and Repair Department EuroService@Honeywell.com

    Guides and FAQ for using this tool can be found below:

    Region Phone Number Document E-mail Address Support Portal
    Brazil +55 (35) 3629-9000 - Option 3
    0800 7610892
    How to open a RMA - Open acshsmcentraldepedidos@honeywell.com
    Mexico +52 (81) 11561445   DLSPSHSMCustomerService.depot@Honeywell.com
    Argentina, Colombia, Peru, Chile     ACSHSMServicioLatam@Honeywell.com  

    Region Phone Number E-mail Address Support Portal
    Africa - ServiceHelpMERTA@Honeywell.com
    Middle East - ServiceHelpMERTA@Honeywell.com