Industrial Automation
Unlock the Power of Digital Services
As an industrial software leader, Honeywell Intelligrated Digital Services uses the power of Generative AI, world-class technology platforms, and decades of industry knowledge to bring significant benefits for your distribution and fulfillment centers.
24x7 Technical Support
Honeywell Intelligrated 24/7 technical support remotely connects you to our expert, multilingual service team to identify and respond to your issues.
Maintenance Assist Generative AI
Honeywell’s Maintenance Assist GenAI solution uses decades of data and knowledge to efficiently resolve issues and reduce downtime.
Remote Operations and Analytical Insights
Organizations can attain greater productivity and operational excellence through collaboration and support provided by Honeywell's remote teams and technologies.
Key Benefits of Honeywell Intelligrated Digital Services
Data-Driven Insights for Decision Making
Optimize your operational budget and mitigate risk by having better visibility into your site’s assets and lifecycle. Promote maintenance effectiveness and reduce downtime.
Move from Reactive to Proactive Insights
Use advanced technologies to offer prescriptive insights and recommendations. Enhance your operations with predictive analytics to optimize operational performance.
Advance Your Digital Journey to Smart & Integrated Systems
Promote productivity and efficiency driving the bottom line. Enhance operational performance for your site or network of sites.
About
Using the power of Generative AI, Maintenance Assist drives efficiency for maintenance managers, maintenance technicians, and equipment operators. With the ability to understand natural language, it is designed to provide accurate and reliable issue-resolution steps quickly.
The solution is targeted for improved maintenance, troubleshooting, and repair of critical assets with efficiency.
Unlike generic AI tools, Maintenance Assist is specifically designed for the industrial sector, providing relevant insights, backed by technical reference.
Benefits
| Reduce mean Time to resolution |
Reduce downtime through expedition of severe incident resolution | Training efficiency and continual learning for new hires |
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Why choose Honeywell for Maintenance Assist?
- Decades of Knowledge: Our Large Language Model (LLM) has access to decades of information from Honeywell’s proprietary knowledge base.
- Not just a software solution: As a services company with end-to-end support, we offer expertise. Tied in with our Technical Support team, Maintenance Assist is well integrated to maximize efficient resolution.
- Dedicated to AI innovation: Honeywell is driving digitalization across all parts of the business using Gen AI and leading platforms for advanced capabilities.
- Quick Deployment and Easy Scaling: Pre-populated and validated with OEM data, our GenAI service is ready-to-use and tailored to your site-specific equipment. Deploy and scale rapidly to meet your organization’s needs.
What’s new?
We are pleased to announce our new support packages tailored for our customers’ needs. With a proactive approach to emergency response and enhanced access to digital tools, you can maintain the smooth operation of your facilities. Simplify your technical support processes and improve your team's efficiency today.
The new Technical Support Agreements are simpler and more streamlined. This includes an easier renewal process and migration to new contracts, designed to offer quick and efficient support.
Our packages promote the integration of technical support and training, as well as remote connectivity, to enhance your overall maintenance performance. Systems can benefit from increased access to digital tools and improved customer access to information, driving self-help capabilities and expediting issue resolution.
Key advantages of Honeywell Intelligrated Technical Services Agreements
- Phones staffed by true engineers: Honeywell Intelligrated phone lines are staffed by experienced engineers with strong experience in industrial automation. Smart and reliable resources own your inquiries and see them through to resolution.
- Packages available for unique customer needs: We give you various options in finding the right package for your facilities, rather than a ‘one size fits all’ approach.
- Tiered approach: Enables you to tailor to the right level of service need for your site / network with a ‘right size’ solution.
- New technology offerings: Honeywell is making new Generative AI solutions a part of it’s Technical Support Agreements, to maximize your efficiency in problem resolution.
Digital Services Portal
Digital Services
Coming Soon
The new Digital Services Portal will arm you with relevant insights within a single platform to drive maximum efficiency, uptime, and cost reduction for your organization. Build on Honeywell’s Forge platform and using Generative AI, the Digital Services Portal will help move you from reactive to proactive insights tailored to your site or network.
